This will surely increase the credibility of your complaint. Hi Hannah, Im sorry if you felt the need to escalate this. Here are 8 tips for writing great reviews. All requests for the return must be made through Your online account or App after which the service retainer/deposit or any balance will be returned within 30 days to You once your agreement has ended and when You have settled Your account. Its a healthier, greener, flexible, and more cost-effective way to do business. If you are having troubles you can contact the centre team directly who will help guide you and then confirm that it has been set up correctly. Regus are not transparent with their pricing. Thank you! I apologise if this wasnt clearly communicated to you but its in the terms of your agreement. Our professional workspace features a cozy business lounge, spacious conference rooms and productivity-fueling private offices. For clarity, you were also charged a retainer top up. This will ensure the agreement ends at the current final date and will not renew further. You should receive your refund within 30 days after your agreement end date. Signed up for a membership because I needed a private office for a few days. Dont lie to customers. No proper customer support contact or else.In case we don't get our money back within couple of weeks I'm ready to start a class action as I know there are other people who suffer from that negligence.Alexandra S. Hi Sasha,Im sorry to hear youve had this experience. Using our center address on your website is illegitimate without an active agreement between us. This is a multi-location business. It was so ridiculous that regus did not care about my 2-month retainer for office, however, it requires payment for next month virtual which was a much smaller fee compared to my receivable from Regus. its been estimated that half of regus' revenues came from contract auto renewal3) non existent customer servicetheir company only exist to take ur money. I already enter my bank information twice. Best, Lorraine Brule Global Customer Service at Regus, Funny thing about IWG regus is when someone expose them online about their dishonest practices they will quickly respond to it and come up with standard copy-and-paste template answers in order to give positive impressions to newcomers that their company is good. Trustpilot is assessing this review in accordance with our flagging process. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. When could I get my retainer back? 7. Regus helps businesses find and create the right workplace for their people. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. This does not affect customers who have a permanent space as these are reserved specifically for them. If youd value a deeper investigation into the matter, or have any further concerns, Id be happy to assist you. Surround yourself with prominent corporations in diverse Fort Myers, home to the likes of Gartner, Inc. and Tranzact, among others. Work wherever you need to with flexible access to our global network of workspaces. You should receive your refund within 30 days after your end date. Lorem ipsum dolor sit amet, consectetur adipiscing elit. The company left an official comment on this complaint. Changes in an organization are about more than just policies. After she contacted with their department , she informed us that she solved the problem and we could continue to use our virtual address with them, but we informed her that because of their fault we already open another new one. It is not actually possible for our systems to take out more than the invoice amount or the outstanding balance as amount is set by these parameters. However, we will ask you to go through some security steps as part of our fraud-prevention policy. So, whether you require meeting rooms for an hour, offices for the day, or want to drop in and cowork, the choice is yours. It is now 8 weeks and we have yet to receive the retainer refund when the website stated 4-5 weeks? Requesting your refund is easy. I would love the opportunity to help further but havent been able to identify your account. Please advise what can we do to get back our retainer refund? IW Group Services Limited (IWG) is the company, Regus is one of the company's brands. Change is often frustrating and may often fall out of the paradigm of strategies that you may have developed in your management career. they have absolutely no respect for the customers4) threaten u with lawsuits and debt collection agencythis is perhaps the most disgusting and lowest act regus IWG can do. October 23 evening It can take many months and still not response. I am a small business and cannot afford any of this. If it has been longer than 30 days, please get in touch so we can investigate further. If it has been longer than 30 days, please get in touch so we can investigate further. Develop, apply and embed the knowledge and skills acquired by this program to your organization. Customer Service advised that I needed to cancel the membership before the end of the month otherwise I would get charged for November. Regus Office rented: Wisma Atria Singapore You should request your retainer refund online (for security reasons) and it will be refunded within 30 days after your agreement end date. truth is, everyone knows that this company is a SCAM and have ZERO INTEGRITY. Could you please email me at michelle.spire@regus.com with your company name or account reference (as displayed on your invoice) along with all relevant details regarding your concerns?I look forward to receiving more information from you. Share your photos and videos with others to prove the truth of your words. One time I was waiting on the phone for almost three hours. Long-term commitments (i.e., greater than 12 months) often incur small increases in the monthly fee each year. They will offer you an initial price, but then they will immediately hit you with a number of other charges that they did not disclose at the time of signing a contract. Whether you need a single desk or a whole building, want to drop in or stay for much longer, weve got all your immediate business requirements covered. So when you need to scale up, cross borders, or make the move to hybrid working we're here to support you every step of the way. After verifying my portal which ' my request for a retainer' had been disappeared, she sent me a form to let her know my bank information, which meant they didn't process my request until that day. Turned up at 450 Bath Road, Heathrow. Therefore, well make the relevant enquiries and aim to put matters right as soon as we can. It's been already 8 months since they can not arrange a return of refund (no issues with the office were discovered when we have moved out so they have confirmed we are eligible for full refund) We were renting at 2 Kingdom Street office.There are always some stupid reasons like "there is an issue with you bank, money doesn't go through", but no clear response what exactly was wrong, the support ticket is always closed within hours even before we have a chance to ask/ respond. Were clear about this from day one. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. Unfortunately, we're unable to help you because we don't have your account information. I have been a client of Regus for over years, was promised my rental deposit returned upon cancellation, then was informed the fine print read within daysIt has been almost a half a year and I am constantly getting lies regarding my refund The last notice appeared so genuine - but I realize now it was something fabricated: TASK RESOLVED: Return of Retainer Processed: [redacted] Retainer refund . We will then confirm your retainer refund date and amount in return. We may have received incorrect bank details.Also, we certainly do not force any customer to use any service. SIGNED on your behalf (Client) SIGNED on our behalf (Regus) $600.00 Monthly Workstation Price $ Fax: End date (MM/DD/YY): May 31, 2006 $110.25 111-000-025 478-726-8404 Alpharetta $600.00 Zip Code . Best regards,Michelle Spire. So last week I logged in to cancel my membership. We fully understand the importance of receiving your refund promptly and have taken measures to make the process as smooth as possible for customers. So, if something causes a problem for you, like additional fees, missing or rejecting deliveries, issues with your payment method, they dont care. You can work on trying to resolve a billing issue for MONTHS without ever being provided a single actual contact who works at the "helpdesk", and of whom the local agents aren't even allowed to call or email! Regus flagged by its software or its Content Integrity Team because they have been unable to verify my authenticity rather than returning my retainer back! Find out how we combat fake reviews. We also ensure all reviews are published without moderation. I will be taking legal action if this is not returned within 28 days (31/03/2023). Now, Regus claims that I owe $1,459.85 for the year 2023, whereas I paid less than $600 for all of 2022.As a responsible business owner, I cannot bring my account current if I do not understand their charges. *We conduct corporate trainings on your preferred dates and location for no additional cost. if ure newbie and thinking of renting with them read this1) randomly deduct ur credit card and refuse to return it. Anyone can write a Trustpilot review. Regardless of the reason, I understand how frustrating it can be and apologize if we did not provide the level of service that you expect and deserve from Regus.I have immediately asked the Manager of your centre to look into this as a priority and provide me with more information. Office Space and Coworking prices are per person per month and are dependent on inventory availability. This review was chosen algorithmically as the most valued customer feedback. * All prices shown are valid at the time of inquiry, based on 24-month contracts. We have checked and cannot find any payment details set up in your account. Car park full (apparently because Regus has leased a load of spaces to a hotel nearby - Regus, feel free to confirm or deny) so I parked on grass verge together with 15+ other cars. The complaint has been investigated and resolved to the customer's satisfaction. It won't go in any direction! No staff available for contacting on the event day. As they are then listed as public spaces, they are available on a first come first served basis and with a hotel in close proximity, there are times the parking spaces can become very limited. Thank you, Lorraine Brule Global Customer Service at Regus. after they refuse to return my retainers and 5000 pounds randomly deduct from my bank account, just yesterday some lawyer in linkedin send me a lawsuit claim that i owe them some money. *T&Cs apply. You should receive your refund within 30 days after your agreement end date. Even after reaching out to the sales manager, Mr. Daniel Vera, to protest and request an explanation, I never received a response.When I visited the facility on February 1st, 2023, I requested an explanation from the manager, but to no avail. This complaint was posted by a verified customer. Offering choice, flexibility, community, custom workspaces and consistently professional locations all over the world. They often do so without adequately considering the effect these changes have on people within the organization. Please remember that the retainer is refundable at the end of your agreement. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Retainer refunds can be requested through your online portal (myregus.com > Account > Billing and payment > Retainer balances) and is paid 30 days after end date. Alternatively you can contact the Account Helpdesk by raising a case through the Help section of your online account. For you to come on here and call us names but give us no chance to try and help you, is just not fair or accurate for that matter. they are cunning, they know ppl dont read emails hence they just quietly send email to renew ur contract and if u dont click it they will automatically lock u for the next 2 years. Transparency is very important to us, and all services can be opted in/out through your online account. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. This was not only onerous but also deceptive.Despite my repeated attempts to terminate the agreement, I was informed that I was unable to do so due to the automatic renewal. Your satisfaction is very important. This will ensure the agreement ends at the current final date and will not renew further. BBB is here to help. Browse our full range of products and services. For a break between calls, browse the development's many shops and restaurants, or explore the . I have booked a few rooms (Explorer 1-2 and Living 1) for my half-day event in Bangkok. dont give them ur credit card info under any circumstances2) Renew your contracts without permissionin all of office rental company, renewing contracts must have ur signature but not regus. I asked a receptionist to help my issue to the Regus help desk. The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel). I sent Regus how my retainer process is going? She promised me that I could get it on October 19 because it took 48 hours. Flexible Workspace Designed Around Your Needs. The complaint has been investigated and resolved to the customer's satisfaction. Contact: +65 [protected] Their whole existence as a company is solely corporate, no essence and all that matters to them is the revenue. We need to hold 2 months of product fees and the increase in your office monthly fee meant we held a lower amount. Company CEO: Linda Worthington The parking is administered by a third party who then resells the empty spaces (they are not leased directly to the hotel).
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