You will need a username and password to access the Site and use the Services. Is commercial property a great value investing opportunity? 7.5 Miscellaneous. 2.18 Merchant Description. If I hadn't noticed before the parcel was actually delivered, the person living at my old address may well have received a free dress, and I may not have got a refund. We are not involved in the actual transactions between Buyers and Sellers. This includes, without limitation, material that announces a website or invites the Buyer to visit a website other than viagogo, catalogues, business cards, business reply cards, bookmarks, coupons, flyers, solicitations or other marketing or advertising material. So its not int he sellers interest to sell fakes or not actually have the ticket. Your payment will be initiated 10 business days after the event takes place. The CMA's legal victory forces Viagogo to address alleged breaches of laws designed to protect consumers. The concert was due to happen in 2020, but was rescheduled several times due to Covid. Issues must be reported within 14 days after receiving the tickets otherwise this will no longer be covered by the viagogo Guarantee. Mixing up card details may feel like a silly mistake, but it is one that is very easy to make. At no time do We provide the Buyer's payment information to the Seller. Super Bowl Ticket. This fee is displayed in the check-out process and covers the cost of maintaining the viagogo platform, guaranteeing tickets and providing customer service. I entered the incorrect email when registering, how do I change it? There are typically two types of extra fees charged by ticket sellers on top of a ticket's face value: If the event you have booked is cancelled, rescheduled or has changed location, you are entitled to a refund of at least the face value of the ticket. Join the 36,151 people who've already reviewed viagogo. Either process allows you to get your money back, if you believe the goods you purchased are damaged, different from those described or didnt arrive. This Agreement is governed by and interpreted in accordance with the laws of the State of Delaware of the United States of America. $39.99 a month + selling fees. To post a ticket for sale on viagogo You must first register with the Site. Campaigners and security experts said the links between the company and Viagogo raised questions about the resale websites commitment to prevent speculative selling. Are investors underestimating the impact of rate rises? Red Hot Chili Peppers Tickets. In April the Competition and Markets Authority (CMA) threatened it with legal action for. 2.9 a) Exception to Sellers Obligation to Confirm. Ratings by category. where did nick turani go to college brian buffini net worth 2018 And even if you don't save your details, lots of computers and mobile phones will 'auto-fill' addresses and card details that you have previously entered when you are filling out your payment information. Claim the difference Go to the event with the tickets you have and then claim the difference in the cost of tickets you asked for and those you received. It can be easy to mix up card details when shopping online, as many sites will require users to save their details, or auto-fill them when they are making a purchase. a Split Payment transaction), we collect the payments within 24 hours of the first Buyer completing the transaction. 3.1 Accurate Descriptions. 6.11 Permitted use. For example, if you bought tickets for the front row and ended up sitting near the back. But organisers of some of the events said GES SL could not possibly have all of the tickets it was advertising. If You do not qualify, do not use the Services. 'Our multi-step security process to ensure the validity of account changes, including the input of any bank details, to protect our buyers and sellers is only one part of the assurances we provide. As you don't use this account any more, when Viagogo told you the final two digits of the card that the money had been paid back to, you didn't recognise them. Tickets sales must be fulfilled via the delivery method indicated at the time of sale directly to the Buyer and no later than the shipping deadline communicated to the seller at the time of sale (Must Ship By Date). After you raised a dispute did paypal stop or refund deduction from card? Here is what happened. Only some of my tickets have sold. Selling a type of mobile ticket and transferring it to the buyer. We reserve the right to prohibit users from posting tickets on viagogo if they are not able to provide the exact tickets they posted on viagogo. 'Our fraud team also carried out a full investigation to reassure the customer that there was no suspicious activity on his account. it has been almost 3 months now and I have not received a concrete answer from them regarding my payment. Exclusive: calls for investigations after test purchases indicate fraudulent practice of speculative ticketing. We will cooperate to ensure that violators are prosecuted to the fullest extent of the law. You had also spent quite some time sending emails and making phone calls back and forth with the company. Thanks. This Agreement incorporates by reference the following policies and documents also found on this Site: 7.4 Governing Law. MARKET REPORT: Airline stocks fly higher as German carrier Lufthansa returns to profit after torrid time during Covid pandemic, Prove what Britain's worth, says MAGGIE PAGANO: Over last 20 years or so UK investors have fallen out of love with British equities, Leonardo DiCaprio and Kim Kardashian quizzed by FBI over links to fugitive financier, Housing market seeing signs of life after grinding to a halt last year, according to online estate agent Rightmove. The CMA should immediately intervene and investigate these allegations and take necessary legal action.. Viagogo sells tickets from one fan to another, so it does not issue refunds instead, it sells the tickets on again and passes the proceeds to the seller. Pay by PayPal, a free service to pay online without sharing your financial information. The Seller is responsible for determining whether it/he/she is required to account for VAT (UK or other), GST, sales tax or other similar fees (collectively, Tax) on the sale of the ticket. Another option you can try if you are looking for an alternative to Viagogo is Ticketsnetwork. Property body publishes guidelines for homeowners considering installing it, Were mortgage rates below 4% a flash in the pan? 25 April 2018. Services sector returns to growth but prices keep rising as firms face sharp rise in food costs and higher wages, How I became a 'Popular Investor' followed by others: Businessman who has averaged a 21% annual return since 2015 reveals how he invests, I want to grow my small manufacturing business but I have very few staff are recruiters worth it? There have been several reported issues with people buying tickets from secondary sellers, including: The Consumer Rights Act has a whole chapter on ticket reselling and says you must be told: In the first instance you need to contact the website that sold you the tickets and ask to cancel the tickets and request a refund. Nationwide hikes cost of home loans just weeks after cutting them, as swap rates start to rise. If you paid by debit card You can ask your card provider to reverse a transaction on your credit or debit card in a process called chargeback. Considering they are being taken to the high court of Australia and investigated by Australian consumer commission Id Hope paypal Australia has a duty of care for customers or . Resale websites in particular will often ask customers to have a payment card linked to their account, to make it easier for payments to be processed quickly when they are received. We will not allow You to buy or sell tickets before You have registered with Us. When We receive an offer by bank transfer, We will check to see if the bank account is valid. A payment to viagogo will appear on the Buyer's payment method statement as "VIAGOGO EVENT TICKETS". AXS cannot validate any tickets purchased from Viagogo, StubHub, or any unauthorised third party vendor. Nobody deserves to profit from concerts other than the musicians, crew, promoters, bar staff, and all who work on the events, and a ticket should only ever be worth the price printed on it., Original reporting and incisive analysis, direct from the Guardian every morning. Viagogo Engaged Employer Overview 285 Reviews 5 Jobs 221 Salaries 182 Interviews 50 Benefits -- Photos + Add a Review Viagogo Reviews Updated 25 Jan 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 265 of over 285 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 3.3 65 % Viagogo Won't pay me for my sold tickets. I made a 32k loss when I sold my parents' house in 1989: Can I still use it to cut a capital gains tax bill now? It can happen on any website where payments are taken. Once your complaint has been recorded, you should regularly log into your user account and check for a notice of cancellation of tickets and a notice of a refund. Walker said the test purchases were indisputable evidence of speculative ticketing, which is fraud. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. Crucially in your case, this means that the money was not paid back into the account that you used when you bought the tickets. If you can't make the rescheduled date, then you're entitled to a full refund. Apparently not. It offers fans the opportunity to buy and re-sell tickets, which were originally bought from official concert organisers. viagogo does not take title to the underlying ticket and the actual transactions are between the Buyers and Sellers. 2.3 Username and Password. You agree to cooperate fully with such investigations, including without limitation providing Us specific information regarding your right to a ticket, the source of a ticket, your acquisition of a ticket, and the price You paid for a ticket. However, when it gave you the final two digits of the sort code and account number, you didn't recognise them. I want to return my goods, what are my rights? Stolen property includes items taken from private individuals, as well as property taken without authorization from companies or governments. Once We obtain an authorisation from the Buyer, We notify the Seller of the sale via email and/or telephone, and We confirm to the Seller that the Buyer is willing to pay the listed price, booking fees, delivery fees, and taxes on our fees. No amendment, modification or supplement of any provision of this Agreement will be valid or effective unless made in accordance with the express terms of this Agreement. I went back to Viagogo to ask for a refund. Viagogo have become the focal point for calls to tightly regulate . Your first port of call was to query this with Viagogo, which said it had paid the money to a card that was registered on your account, under your name. If your claim is ignored or refused by the ticketing company you should contact your bank or credit card company (if you paid using a credit card). When We receive an offer by credit or debit card, We obtain an authorization from the Buyer's credit or debit card equal to the price, booking fees and delivery fees for the tickets. viagogo expressly disclaims any responsibility for any lost profits or special, consequential, incidental, or exemplary damages (including without limitation indirect and special damages) that may result from the services, the site, or the suspension, termination or malfunction of the services or the site. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. Viagogo says it paid me in November, but it has not turned up in my account. Why can't I sell my tickets through my Ticketmaster account? Five tips on when to seek help, hiring the right firm and typical costs, Do not sell or share my personal information. Sellers: once your tickets have sold, viagogo charges a service fee. Subculture Tour 2023. Almost all retailers now have an option to 'save this card for faster check-out next time'. Touts jailed for fraud over ticket reselling ordered to pay 6.2m, Ticket resale sites could face closure threat in crackdown on touts, Parasitic ticket touts undermining music festivals Covid tracing, Viagogo's $4bn takeover of StubHub partially blocked, Viagogo offers UK regulator deal in StubHub merger bid, Most tickets on Viagogo and Stubhub sold by 'professional resellers', Competition watchdog intervenes in Viagogo's $4bn takeover of StubHub, StubHub forced to add warning that resold tickets might be invalid. This Agreement (and all documents incorporated by reference) constitutes the entire agreement between the parties pertaining to the subject matter hereof and supersedes all prior agreements and understandings between the parties hereto with respect to the subject matter hereof, whether written or oral. Viagogo's "Guarantee," supposedly protects consumers in the event they are sold invalid tickets and says a replacement or refund will be provided Viagogo cannot provide a valid replacement, since all tickets sold through their site are now invalid, therefore they should provide a refund Pretty straightforward, you'd think? 6.5 Tax Indemnity. The employee did not return requests for comment via LinkedIn or via StubHub, which was bought by Viagogo for $4bn in February last year. Any unauthorized reproduction, modification, distribution, transmission, republication, display, or performance of the software or the content on the Site is strictly prohibited. You have told me that, while you are glad to have located the money, you were not satisfied with Viagogo's customer service and will not be using them again. You warrant that You will comply with all applicable local, regional, country and international laws, statutes and regulations regarding use of the Site and selling value of the tickets. When You purchase tickets on viagogo, viagogo guarantees that You will receive the tickets You paid for in time for the event. You also say that despite being in contact with them for months, Viagogo only recently told you which bank the card that the money had gone to was with, which was what triggered your memory of the old account. Except as expressly stated otherwise, all notices to You shall be sent to the email address You provided to us during the registration process. If they don't process that order and capture the pending payment then the pending status times out at 30 days post-payment. Read more in the Viagogo ACCC media release Responsibilities of ticket resellers About ticket resellers A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. The money is paid to us, and the Seller is compensated for the sale according to their selected payment method and the payment policy in the help pages. Did you find this answer helpful? You consent to the non-exclusive personal jurisdiction and venue of the courts of Delaware. 3.1 Accurate Descriptions. On termination, Your items may be de-listed if You are a Seller and Your purchases may be cancelled if you are a Buyer. This content may be old or outdated. How do I unsubscribe from your newsletter? What is the viagogo complaint handling process? 'In terms of the 9 delivery fee, this was refunded to the credit card the customer used for his ticket purchase in line with our standard procedure for any buyer refunds.'. These steps apply to Personal accounts. According to several customer Viagogo reviews and feedback (see below) it appears Viagogo is not a 100% reliable ticket source.. As a resale marketplace, ticket availability fluctuates with demandas do prices, and as such, neither is guaranteed by Viagogo.com. Except as expressly stated otherwise, all notices to viagogo shall be sent through the email form provided on the Site under the Contact Us link. Instead, it was paid into the bank account that was saved on your Viagogo profile the one your wife had innocently entered years before. You may also file for a claim if your tickets are invalid or not accepted at the venue. The compilation (meaning the collection, arrangement, and assembly) of all content on the Site is the exclusive property of viagogo and protected by country and international copyright law. 3.2 Other Information. Its worth checking your household insurance to see whether your policy includes free legal advice, or finding a solicitor who offers a free initial consultation. BANK OF DAVE replies, Four in five homes don't have enough buildings or contents insurance cover: Here's how to tell if YOUR prized asset might be underinsured, No fault divorce is 'turbo-charging hasty DIY splits' - but spouses could be worse off if important assets like pensions are overlooked, say critics, 'The Beast' for sale: British-built classic car famed for being embroiled in a Rolls-Royce legal case - with a 27-litre aircraft engine guzzling 8 PINTS of fuel a minute, How to pack the pooch:Cars are now being designed to ensure that pets travel safely too - with some of the best ideas to be put on show at Crufts, Thrills without frills: New five-seater MG5 EV all-electric estate designed with 'keep it simple' maxim in mind, says RAY MASSEY, 'Copycat' scams now make up a THIRD of money fraud: Two victims tell us how they were fooled by people pretending to be a bank and a fashion influencer, Are your investments right for you?
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