Note:We are unable to process refunds to Klarna and PayPal in our stores, but we can apply a credit to a gift card, AMEX, Visa or MasterCard. United Kingdom () Returns Policy & Refunds LULULEMON HELP Selected Item Returns Policy & Refunds Ordering & Payment Our Products Gift Cards My Account Klarna FAQ Sweat Collective Terms and Conditions Terms of Sale Promotions & Discounts Sweat Collective FAQ Head to theRETURNS PAGEto start a return and print your shipping label. The personal information that lululemon may collect may include your name, username, password, email address, age, date of birth, gender, address, telephone number, credit card and debit card numbers (with expiration dates), personal preferences, and any other personal information that you choose to include in your profile, your submissions of your goals to lululemon, or in other communications to lululemon. A right of erasure: You have the right to request that we delete personal data about you. Click below to return online as a guest. If you are able to establish that the information is not accurate, complete or up to date, lululemon will take reasonable steps to correct the information so that it is accurate, complete and up to date. Just like magic, a lululemon e-gift card will arrive in your inbox within the next 2 hours. (3) unwashed, unworn, and/or unused with . We also retain personal data for as long as you have your account, or as long as is needed to be able to provide the services or products to you, or (in the case of any contact you may have with our Guest Education Centre) for as long as is necessary to provide support-related reporting and trend analysis. Saturday. g. Third Party Advertising partners: as described in the Third party section ABOVE, we may share personal data we collect, including about your usage of the applications and services, with our advertising partners so that they can better target and/ or personalise advertisements displayed within any lululemon service, on another website or any application used by you. If you're returning an in-store purchase, you're also more than welcome to contact our local Guest Education Centre team via live chat or email through our website. This is a read only version of the page. Keep in mind, gift cards, face masks, and gear from our We Made Too Much section are final sale and cannot be returned or exchanged. If you would like more information about this practice or to opt-out of this use of your anonymous information, please visithttp://www.networkadvertising.org. If you bought your gear on one of our North American lululemon websites, you can take it back to any North American lululemon store. lululemon will not disclose your personal information to third parties for their direct marketing purposes without obtaining prior affirmative consent. If you're having second thoughts about your gear, and your purchase was made within 30 days, we can return it. This information is gathered by certain tools and methods such as the collection of your IP address or the use of cookies and is maintained, used and disclosed in aggregate form unless otherwise noted. Online purchases may be returned to any lululemon store excluding concessions and outlets (Harrods, Selfridges, Cheshire Oaks, Brown Thomas, Le Bon MarchOberpollinger, NK, Bicester Village, Wertheim Village). Therefore, lululemon encourages you to request and review the privacy policies of any third parties before disclosing your personal information to such parties or when visiting such third party websites. lululemon may disclose or transfer your personal information to its subsidiaries or affiliates and to third parties whom lululemon hires to provide services on lululemons behalf, including, but not limited to, support services, website services, delivering promotional materials, contests, sweepstakes and other promotions, and answering customer questions about lululemons products and services. Item Description Medicinal c. If a consumer guarantee is not met, for example if a product is not of acceptable quality, is not fit for its purpose or is different from its description or sample, then you may be eligible for a refund, exchange or to be compensated for any drop in value of the product (if you keep it). We expect the proof you provide to include some specific reference to the item your claim relates to or the specific amount paid for the item. A collection made to look, move and feel the way you want to. The right to file a complaint:You have the right to file a complaint regarding our data protection practices with a supervisory authority. It is your responsibility to make sure you are familiar with and understand these third party terms when making split payments on our products. Participating in consumer contests, sweepstakes and other promotions. What should I do? For markdowns, employees can save up to 75% on the original price. As permitted by, and to comply with, any legal or regulatory requirements or provisions; - Returns must be made within 30 days from the delivery date, - All merchandise must be unwashed and unworn with the original hangtags attached, - Proof of payment must accompany the return. A place for all things lululemon (reviews, discussion, questions, finds! Fast Track returns are not possible for Like New product. The consumer guarantees do not apply where, after sale, the product is damaged through misuse or abnormal use. Canada. If you have a case number thats already better. Find your closest store location HERE. For quality returns outside this time period, please head into store or contact ourGECto process your return. An IP address is a computer's numeric address, by which it can be located within a network. If you have any questions about the security of personal information collected by lululemon, please contact:[emailprotected]. When your return request has been successfully submitted, the RMA (return merchandise authorization) number that appears on the screen will be sent to you by emailyoull need that number to track the status of your return. Once the return is processed, you can choose to get a store credit or a refund to the original method of payment. To access, preserve, disclose and use your personal information contained in your account, all Submissions (as defined in the Terms of Use), all communications to and from you, all information relating to your use of the Sites, if lululemon is required to do so by law or legal process or if lululemon determines, in its sole discretion, that such action is necessary to protect the rights of lululemon, third parties, and other users of the Sites or for purposes of responding to your request for customer service; or Looking to speed up the return process? Sign up now! Next, please provide us with information about your product and performance issue by clicking the ". All returned items, except for shoes, must be unworn. lululemon will only provide those third parties with the personal information that they need to deliver the services to lululemon and/or on lululemons behalf. Cross-border goods can be exchanged (in-store only) or the credit can be put onto a gift card (in-store or by mail). Welcome to our website shipping to the United Kingdom. Your funds will then be credited back to your original method of payment. Be sure to include this receipt inside your return for ease of processing. Shop our Must Haves for, lululemon athletica, 30 Rupert Street Collingwood 3066 Australia. Please note that banks may require additional time to process and post the transaction, so the credit may not show up until your credit card's next monthly billing cycle. By making personal information publicly available where the Sites and Services allow you to do so, you consent to such publication by lululemon or its service providers and agents. You are landing on the NZ site, but it looks like you may be coming from somewhere else. You show us where we can make meaningful changes and youre the first to offer up a high-five when we solve a problem. 0. Downloading and using one of our mobile applications. Did you ever get yours processed after you sent? To customize your experience or homepage on the Sites; Returns are free and can be done in person or by mail. Registering or filling in forms on the Sites or in the Stores. Since our service providers are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the Data Transfers section BELOW. If you can't select your items to return, it is because your items were received more than 30 days ago and are now outside the change-of-mind returns period. Send us an email at GEC@LULULEMON.COMwell need your order ID, full name, email address, country of residence, and the item(s) you're looking to return. 1818 Cornwall Avenue You further represent and warrant that you have the right to share and transfer Your Contacts with lululemon and that lululemons use of Your Contacts for the purpose provided in this paragraph does not violate the rights of any third party. Be first to know about our newest products, limited-time offers, community events, and more. Gift cards, face masks, and all items from 'We Made Too Much' are final sale. If you have any questions about the security of personal data collected by lululemon contact us HERE. Questions or comments about this Privacy Policy and or data protection practices should be directedhere. We share personal data with our legal, financial, insurance and other advisors in connection with the kinds of corporate transactions described above or in connection with the management of all or part of lululemons business or operations. Lululemon Athletic has traveled down from the great, white North and is making a cozy, new home at 6th and Lamar just behind Waterloo records. Find your closest store location HERE. Press question mark to learn the rest of the keyboard shortcuts Since our holding company, subsidiaries and affiliates are located around the world, please note that these disclosures involve cross-border transfers of your personal data as described in the Data Transfers section BELOW. Download 2020 Annual Report Document. Any submissions that you may post to any publicly available blogs or other publicly available features of the Sites and Services are not confidential and may be viewed by other users of the Sites and Services. You have statutory rights under the New Zealand Consumer Consumer Guarantees Act that are in addition to and are not limited by our change-of-mind policy or by any other return policy, statement or comment we might make. 24. Like many websites, lululemon utilizes cookies to maintain a record of your visit to the Sites and your use of the Services. lululemon athletica, Garden House, 57-59 Long Acre, London, WC2E 9JL. Once you have posted your return to us, please allow up to 6 weeks (4 weeks to arrive back at our distribution center and 2 weeks to process) for your refund to be processed in full back to your original payment method. Quality shows up in our people, our conversations, and of course, our product. -EXPERT SUPPORT: Delivers 1,000 IU (671 mg) of Vitamin E plus mixed Tocopherols in each softgel -ROOTED IN WELLNESS: Carlyle provides premium, honest. When the right fabric doesnt exist, we create it. To develop and manage lululemon's business and operations; Live chat: get in touch here. Place your item(s) in the reusable shipping bag or box. Please follow our returns instructions if you wish to return an item(s) from your order. Live Chat: 8am - 8pm GMT. For more information, head to the Like New FAQ. Send us an email, call our Guest Education Centre, or drop in to one of our stores. Find gifts she really wants. Well refund you within 3-5 business days of receiving your package at our warehouse and send you an email when this transaction has taken place. Psst, Mother's Day reminder. Please note that lululemon does not, in any way, control the information that Facebook collects from you. lululemon will respond to your requests to access or correct personal information in a reasonable time. If you prefer to return or exchange your Lululemon purchase online, you can do so by visiting the Lululemon website and filling out the return form.Online returns are usually processed within 7-10 business days of receiving the item. For this, you'll need to login into your Lululemons account and put up a return request. Your product must be unworn and unwashed with all original tags and the receipt. lululemon may also collect information that may not be personal information, which may include, but is not limited to, the frequency of user visits to the Sites and Services, the routes by which users access the Sites and Services and use of any hyperlinks available on the Sites and Services. Cookies help lululemon to improve the Sites and Services, and to deliver more personalized service by enabling lululemon to estimate audience size and usage patterns; to store information about your preferences; to speed up your searches and to recognize you when you return to the Sites or use the Services. Discover lightweight, comfortable bottoms designed for every environment. If your return satisfies the conditions of this Returns Policy, we will issue your refund to you using your original payment method in the following order of priority: In addition to this Refund Policy, when you make split payments with lululemon gift cards and Afterpay, the portion of your purchase paid for using Afterpay is subject to Afterpays own terms and conditions, including Afterpays refund policy. You should check with your device provider on how these settings concerning location information are updated. A right to revoke your consent: When our processing is based on your consent, you have the right to revoke such consent at any time. Were extending our change-of-mind returns period to accommodate any store closures due to COVID-19. If you're looking to return a gift, you can set up a FREE RETURN ONLINE with the order ID located on the packing slip, in your order confirmation email, or on the gift receipt, or find your CLOSEST STORE LOCATION to be credited onto a gift card. lululemon uses automated devices and applications provided by third parties, such as Google Analytics (including Google Analytics Demographics and Interest Report), Adobe Analytics, Adobe Target and Bazaarvoice, to evaluate usage of our Sites and Services. Our ABC and Commission styles bring you elevated everydaythe lululemon way. WHAT SHOULD I DO IF I HAVE A QUALITY ISSUE WITH MY ITEM? Returns are free and can be done in person or by mail. lululemon may use such information to offer you recommendations for products and services that are relevant to your interests. Don't have an account? We disclose personal data when we believe doing so is reasonably necessary to comply with applicable law or legal process (including requests from authorities), to respond to claims (including inquiries by you in connection with your purchases from lululemon), or to protect the rights, property or personal safety of lululemon, our users, employees or the public. This privacy policy (this Privacy Policy) sets out the privacy policies and practices for lululemon athletica inc. and its subsidiaries and affiliates including lululemon athletica Australia Pty Ltd., lululemon athletica new zealand limited and lululemon HK limited (collectively lululemon) with respect to how lululemon collects personal information. To make sure we best understand what youre experiencing, please take a few minutes to complete this form. lululemon reserves the right to change this Privacy Policy from time to time. If your Like New product doesnt meet your expectations in any way, you can return it onlinewithin 30days. In this Privacy Policy, "personal data" means any information about an individual whose identity is apparent or can be ascertained, directly or indirectly. lululemon will use the information you provide to deliver you relevant information about our products and services, including offerings based on your preferences and purchase history. lululemon may record your IP address when you visit or use services or features on the Sites. Wonder if I am going to have to wait another month again. Upon your written request, subject to certain exceptions provided by law, lululemon will inform you of the existence, use and disclosure of your personal information and give you access to that information. Call this your canvas. If you'd like to exchange your items, you can wait until your local store re-opens. Key Takeaways. c. Corporate Transactions. All revisions will be posted to the Sites and will apply to any personal information collected on or after the date posted. For lululemon Membership, see additional terms and conditionsHERE. Grab the template from our online gallery, customize it with your specific information using our form builder, and publish it on your website.It takes minutes to set it up; no coding is needed! Items purchased in the US or Canada can be exchanged or credited back on to a gift card in North American stores (or credited back onto a gift card by mail within the same country). Find out how you can make a return and what our return policy is. ago Our gift cards are good to use in store or online; they also never expire or depreciate and are final sale. lululemon also works with trusted third parties that use tracking technologies to serve advertisements on our behalf across the Internet. However, lululemon will take reasonable steps to destroy or permanently de-identify personal information it holds if it is no longer needed for lululemons business purposes. Please note that due to restrictions introduced by the Victorian government, weve had to change the way we work at our Melbourne Distribution Centre to help keep our people and community safe. For Membership, see additional terms and conditionsHERE. f. Consent. lululemon may use your IP address for the purposes noted above, and also to help diagnose problems with lululemons server, or to administer the Sites. If you are still not satisfied about the way in which we have handled your personal information, you can contact the Office of the Australian Information Commissioner (www.oaic.gov.au) or the Office of the Privacy Commissioner (www.privacy.org.nz) for guidance. We ensure, with the signature of Standard Contractual Clauses adopted by the European Commission, that personal data transferred outside the UK, EEA and Switzerland is maintained with at least the same level of security and protection for personal data that is required under applicable law. Right?! Transfers to Canada are made pursuant to European Commission decision 2002/2/EC of 20 December 2001 and recognized by the UK government. In the event that lululemon is involved in a business transaction, including the purchase, sale, lease, merger, amalgamation or any other type of acquisition, disposal, securitization or financing involving lululemon, you consent to your personal information and any other information lululemon may have collected being transferred to another party in connection with such transaction. Request for Access and Correction, Questions, Comments or Complaints. Returns & Refunds | lululemon EU and men's bestsellersaka your future favourites. The rip tag and product tag must be attached in order for a refund. However, these third parties may collect personal information directly through the use of cookies and other tracking technologies. We do not currently offer gift receipts for online purchases. For a change-of-mind return, you can lodge a return within 30 days of receiving your order. lululemon will use the information you provide to deliver you relevant information about our products and services, including offerings based on your preferences and purchase history. Vancouver, BC In 2020, the company reported total revenue of $4. If youre returning less than 3 items, it might be possible to receive your refund when dropping your return at FedEx or USPS. Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23). You can get a copy of your return label at any time through our returns portal by accessing your return information here, or find it attached to your return confirmation email. When you visit one of our Stores, lululemon may be using surveillance cameras which may capture images of you. Quality is at the heart of who we are. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that lululemon does not accept any responsibility or liability for these policies.Please review these policies before you disclose any personal data when visiting such third-party websites. Press question mark to learn the rest of the keyboard shortcuts. Please review your contact information and make sure it is correct so we can get back to you about your product. We share personal data with third parties when we have your consent to do so. . Online Returns. Orders Returns Services and Payment Plans Sizing Our Products Shipping Policy Support Centre Information Live Chat For fast support, connect with our friendly Virtual Educator and have your questions answered. Requesting information or assistance from lululemon. Sign up now! Gift receipts enable the recipient to make an in-store exchange or receive a refund in the form of a lululemon gift card (in-store and online). Sorry, we don't ship to your country/region, lululemon athletica 1818 Cornwall Ave, Vancouver BC V6J 1C7, California Privacy Rights (Last Updated: 1/23/23), return must be made within 30 days from the delivery date, merchandise must be unwashed and unworn with the original hangtags attached, shoes can be worn but must be in the box (learn more, proof of payment must accompany the return, For lululemon Membership, see additional terms and conditions.
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